| Complaints,
Appeals, and Other Medicare Rights |
| Question |
Who to
Contact
Agency Name
Organization Type |
Tollfree
Phone |
Local
Phone |
| Where
to submit a complaint about the quality of care I received from my kidney dialysis
facility. |
End Stage Renal
Disease Network Org-#15
ESRD -- End-Stage Renal Disease Networks |
1-800-783-8818
|
1-303-831-8818
|
Understanding
how to appeal payment denials OR
Understanding my Medicare rights/protections and how to submit a
complaint about medical care or treatment. |
State Health
Insurance Assistance Program
SHIP -- State Health Insurance Assistance Program |
1-800-432-4040
|
1-602-542-6595
1-602-542-6366 TTY |
| Where
to submit a complaint about the quality of care I received from my doctor, hospital,
nursing home, or managed care plan. |
Health Services
Advisory Group Company
PRO --Peer Review Organization |
1-800-359-9909
|
1-602-264-6382
|
| How
to submit a complaint directly to HCFA. |
Health Care
Financing Administration Regional Office
HCFA RO -- Health Care Financing Administration Regional
Office |
|
1-415-744-3602
|
| Where
to submit a complaint about the quality of life or quality of care inside a nursing home. |
Department Of
Health
State Survey Agency |
|
1-602-674-9705
|
| Where
to submit a complaint about discrimination or equal access to health care. |
Office For Civil
Rights
Office for Civil Rights |
1-800-368-1019
|
1-415-437-8310
1-415-437-8311 TTY |
Obtaining
information on nursing homes OR
Resolving problems between nursing homes and residents or their
families. |
Ombudsman
Ombudsman |
1-800-432-4040
|
1-602-542-4446
1-602-542-6366 TTY |
| To
find a hospice program in your area. |
Arizona Hospice
Organization
Hospice |
|
1-480-704-0210
|
